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JOBS AVAILABLE IN I2C INC
i2c Inc. is an experienced and trusted payments solution provider that helps card issuers and program managers deliver profitable prepaid programs. With MCP (My Card Place), i2c?s flexible, feature-rich, Prepaid2.0-ready processing platform, clients have complete control of their programs in real time. With its value-added services, rewards and loyalty options, cardholder communication tools, and extensive analytics, MCP empowers clients to increase revenues, improve efficiency, reduce costs, and build a loyal cardholder base. i2c enables clients to launch new products faster, tailor programs for specific segments, and offer a variety of vertical solutions.i2c holds ISO 27001-2005, CMMI, ISO 9001, PCI-DSS, and SAS70 certifications. i2c has headquarters in Redwood City, California, and more than 350 employees and five sales and support offices worldwide. Its customer support provides 24x7x365 service to its clients, which include companies in North America, Latin America, the Middle East, Asia Pacific, and Europe.Job Posting: Director, Client Account Management
Reports To: Vice President, Client Account Management
Function / Group: Client Account Management / Client Group
Location: Corporate HQ, Bay Area SFO
Apply To: Word and PDF Resumes only please. careers@i2cinc.com
The Director, Client Account Management, will be responsible for the leadership, direction, and relationship management of key multinational client accounts, encompassing both banks and nonbanks—full lifecycle involvement, from closing the sale, through implementation, delivery, and ongoing relationship management.
Principal Roles and Responsibilities:
Lead, manage, and develop a high-performance client account subteam.
Manage client account relationships for satisfaction.
Oversee fiscal performance of client accounts.
Optimize client programs and manage for client profitability.
Provide prepaid industry and solution subject-matter expertise. Assist in new business development activities. Grow business with existing clients.
Manage reporting and metrics to measure performance against key performance indicators (KPIs).
Assist in developing card and revenue forecasts.
Oversee and coordinate the delivery of prepaid products and services to clients.
Assemble project teams, assign individual responsibilities, and identify appropriate resources needed.
Pursue and support diverse initiatives as required by management.
Background Requirements and Qualifications:
Demonstrable track record of client account relationship management.
3 or more years of direct open-loop/network prepaid industry knowledge and experience. Debit, credit, ATM, mobile, and closed-loop knowledge is also beneficial.
Industry knowledge and experience with Visa, MasterCard, Discover, and/or American Express.
Bachelor’s degree; Master’s degree desirable.
Demonstrated experience in working with geographically dispersed teams and with people of varied cultures and backgrounds.
Demonstrable team leadership, development, and management.
Clear and effective written and oral communication skills.
High-energy, results-oriented individual with ability to function effectively and independently with a minimum of supervision.
Very strong interpersonal skills, with proven ability to establish effective working relationships across multiple levels and multiple functions within both internal and external organizations.
Excellent organizational, analytical, and creative problem-solving skills, with strong attention to detail and good follow-up.
Very strong computer skills, with MS Office Products in particular; PowerPoint, Excel, Outlook, Project, and Word.
Fluency in one or more foreign languages a strong plus.
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